FAQs2024-03-27T22:54:35+00:00

FREQUENTLY ASKED QUESTIONS

We’ve put together a list of some of the most frequently asked questions about property investment and the show.
Hopefully we’ve got everything covered below but pleased feel free to contact us if we have missed something important.

GENERAL FAQs

What are the exhibition hours?2022-01-05T12:28:22+00:00

10.00am – 6.00pm Friday.

10.00am – 5.00pm Saturday.

Where is the show to be held?2022-02-07T13:47:28+00:00

ExCel, Royal Victoria Dock, London E16 1XL. See more about ExCeL at www.excel-london.co.uk

How do I get to the venue?2022-02-07T13:48:40+00:00

Please click here for detailed directions to the venue.

How much does it cost to visit the show?2022-02-07T13:49:39+00:00

Entry to the show is free of charge. Visitors will also receive a free exhibition catalogue. In addition there will be a comprehensive programme of property related seminars, debates and workshops. Entry costs to seminars, debates and workshops will vary – visitors should refer to the ‘seminar‘ page of the show website.

Are there any hotels near the venue?2022-02-07T13:51:02+00:00

There are 6 onsite hotels at ExCeL and for more information, please click here.

Is my admission ticket valid for all days of the show?2022-01-05T12:25:13+00:00

Yes, your admission ticket entitles you to visit the exhibition on all open days.

How do I find out who’s exhibiting at the show?2022-02-07T13:52:20+00:00

You can search our Exhibitor List by either using the A-Z search facility or by selecting a category to easily locate a company which is exhibiting.

Click here to see our exhibitor list.

Can I request information from exhibitors before getting to the show?2022-02-07T13:53:08+00:00

Use the Exhibitor List to find the company.
A tick box on the right indicates if the exhibitor has an enquiry form available.
Click the company name to view more details and use the enquiry form to request exhibitor information.

Are children allowed at the show?2022-01-05T12:21:03+00:00

While children are allowed to attend, parents should be aware that the event does not feature child-friendly features, entertainment etc.
For this reason we recommend that children – particularly young children – are not brought to the event.

Are cameras allowed on the show floor?2022-01-05T12:20:32+00:00

With the exclusion of authorised exhibiting company personnel, video and camera equipment are not permitted to be brought into the exhibition floor without the express permission of the show organiser (Property Investor Media).

Does the venue have wheelchair access for the disabled?2022-01-05T12:12:09+00:00

Yes, the venue is fully accessible.

REGISTRATION FAQs

What is an e-ticket?2022-03-08T11:31:34+00:00

An e-ticket is the electronic admission ticket. When you reserve an e-ticket, the details are safely stored on the Property Investor Media booking system so there is no need for a physical ticket to be sent out or picked up.

When you register on https://www.propertyinvestor.co.uk, we will also issue an email e-ticket confirmation. This will be sent to your email address immediately after you have made your booking. Please show on your smartphone or print your e-ticket out and take it to the show in order to gain admission.

What is the easiest way to register for the show?2023-06-22T11:55:57+00:00

The easiest way to register is right here online.

When should I register?2023-05-30T13:40:52+00:00

We recommend registering online (via this website) as this will enable us to send you event reminders and highlight new features of interest as they are confirmed.

As an alternative you can register at the show reception on the day of your visit.

How do I register and get my e-ticket for the show?2023-06-22T11:56:34+00:00

To register for the show go to the registration page. After registering for the show and purchasing your e-ticket you can log on to the Visitor Area to retrieve and print it out or simply show the barcode on your smartphone at the show entrance on the day of the show.

I have been given a promotional code to obtain a complimentary e-ticket. How do I get it from your website?2022-01-05T12:31:36+00:00

If you have a promotional code, you will need to enter it in the relevant box during registration. Having successfully submitted your details you will then be able to login into the Visitor area to retrieve and print out your e-ticket.

I’ve registered and requested an e-ticket. How do I retrieve and print it from your website?2022-01-05T12:31:17+00:00

Simply use your e-mail address to login to the Visitor Area and follow the appropriate link to retrieve and print out your personalised e-ticket. Please make sure that the e-ticket is a of good quality print as it will be scanned on your arrival.

Can I purchase an e-ticket for more than one person?2022-01-05T12:30:53+00:00

Yes, the registration page allows you to request up to 10 e-tickets in total. Simply indicate how many e- tickets you require before submitting the page.

If I register online how do I get my entry ticket?2022-01-14T10:28:19+00:00

When you register online, we will issue you with an admission e-ticket. This service is available to any visitor providing they have a valid e-mail address. Your e-ticket will be stored on the Property Investor Media online booking system which and can be accessed at any time by logging in to the Visitor Area of the website.

Upon registration you will be issued with an e-ticket confirmation email. This will be sent to your email address immediately after you have made your booking and therefore it is important to spell your email address correctly. To gain admission to the show you must print your e-ticket(s) from the visitor login area of the website and bring it with you.

What is the benefit of purchasing an e-ticket in advance?2022-01-14T10:28:04+00:00

You will be notified directly of any items of interest (e.g. seminars, debates) added to the programme plus any special offers that may arise prior to the show opening.

Can I register and purchase an e-ticket for somebody else?2022-01-14T10:27:53+00:00

Yes, when you register you can reserve up to 10 e-tickets in total.

Why is there a barcode on the e-ticket?2023-05-30T13:41:43+00:00

We scan barcodes to verify registrations and monitor check-in process. In addition, the ability to scan a bar code makes it quicker and easier to pass your contact data to exhibitors who are using digital scanner.

SEMINAR FAQs

Where are the seminars being held and how much does each seminar cost?2022-08-22T12:18:47+00:00

Seminars and Debates will be held in Seminar Theatres. Several theatres are located on the show floor, but some may be held in rooms on the upper level. Access to all theatres is via the main exhibition hall.

All of seminars are free to enter with entry managed on a first come first served basis.

How far apart are the seminar theatres?2022-01-05T12:39:52+00:00

Seminar theatres are located within short walking distance from each other.

What is the seating capacity of each seminar theatre?2022-01-05T12:39:32+00:00

The seating capacity of seminars theatres ranges between 40 to 180 people.

I wish to attend seminars. How do I find out who’s speaking and how do I book them?2022-02-07T13:57:00+00:00

To find out who’s speaking, please go to our Seminars section of the website. At the forthcoming show we will not be offering pre-booking of seminar seats. Instead visitors are invited to attend any session and claim a seat on a ‘first come – first seated’ basis.

What is the duration of the seminar and will they be repeated if I happen to miss one?2022-02-07T13:57:41+00:00

Most seminars run for 30-45 minutes and the presenters will be happy to answer your questions. Debates and workshops tend to be longer and last between 60 and 90 minutes. In some instances a seminar will be repeated either on the same day or a different show day. Please refer to the Seminars section for more details.

How can I find out which exhibiting companies will be holding the seminars and what they will be discussing in particular?2022-02-07T13:58:34+00:00

By clicking Exhibitor name within Exhibitor section. If an Exhibitor has speaker details listed within its microsite, it means this exhibitor is running a seminar. Click “speaker details” link to be taken directly to the speaker profile and the seminar description.

Can I amend my seminars bookings?2022-01-05T12:38:16+00:00

At present we are not offering a pre-booking facility, thus the issue does not arise.

VENUE FAQs

Any more questions?2024-03-27T22:53:32+00:00

*Further information can be found on ExCeL’s London FAQ page: https://www.excel.london/visitor/faqs

Is there a prayer room and family room?2024-03-27T22:46:17+00:00

The multi – faith prayer room: ExCeL London has a prayer room that can be accessed through the grey door next to the S9 entrance on the boulevard. Family room: the family room can be found by the hall entrance S9

What happens if I lose something at the show?2024-03-27T22:44:21+00:00

For lost property enquires please contact lostpropertyenquiries@excel.london. Please be aware that once notified that lost property has been found, guests have up to 30 days to collect their item(s) before they are donated to a local charity.

Is there step free access?2024-03-27T22:43:18+00:00

ExCel has a step-free access at both entrances of their venue. If guests are travelling by public transport, there are lifts at Prince Regent DLR Station, which will take the guest onto the footpath which leads to the venue. For more information on accessible facilities, please go to our website: http://excel.london/visitor/venue-guide/accessibility

Are there locals bars and restaurants?2024-03-27T22:42:15+00:00

After visiting ExCeL , guests can experience more of London by exploring a range of hand-picked restaurants and bars.

Are there any hot food discounts?2024-03-27T22:41:05+00:00

Please visit the food and drink page for more details https://www.excel.london/visitor/food-drink and use the filter option to see

Are there water fountains at the venue?2024-03-27T22:39:15+00:00

There are some water refill points on the Boulevard close to the entrance to the venue.

What food is available on site?2024-03-27T22:38:23+00:00

There are a selection of retail units, in the venue that serves a diverse range of tasty food and drinks. For more details please visit https://www.excel.london/visitor/food-drink for a list of our restaurants in the venue.

Is there WIFI available on site?2024-03-27T22:37:12+00:00

At ExCeL there is free, fast Wi-Fi, which is suitable for browsing, social media, and email. Please sign in to ‘_ExCeL FREE Wi-Fi’ using our standard log in, or via LinkedIn, Facebook, or Twitter.

Can wheelchairs and moblity scooters be hired on site?2024-03-27T22:36:04+00:00

Yes. Wheelchairs and Mobility scooters can be hired free of charge and can be pre-booked in advance. However, this service is subject to availability so please email info@excel.london for
confirmation

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